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SUPPORT & FAQ

8. Troubleshooting

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The SlideDog Live Sharing feature doesn’t work on my computer!

There could be several reasons for why Live Sharing does not load properly:

1. A firewall configuration might block the connection to the SlideDog servers. Please make sure that you have open access on port 80 and 443 to “live.slidedog.com” and “slidedog.com”

2. Anti-virus or Firewall software might be blocking some of the components needed to run LiveSharing. Please try to disable any anti-virus software while running SlideDog and see if this helps.

3. You are connected to the Internet through a VPN connection. This might limit the connection to our servers, and also make it harder to detect your physical location so we can connect you to the closest server possible. Please try to connect to the Internet without using VPN.

If none of the above helps, let us know and we can diagnose further. Please bear in mind that if you use a corporate computer, there might be system restrictions put in place by your administrator that prevents our software from functioning properly.

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My PowerPoint and PDF files won’t go into fullscreen!

There are several possible reasons why this might happen. The most common reason is that the Windows screen scaling or DPI setting is set above 100%. This causes the operating system to wrongfully report a lower screen resolution to SlideDog. To correct this issue you need to set the scaling back to 100% as illustrated in the image below.

Follow these steps:

  1. Open up Control Panel
  2. Type “Display”, click on Display
  3. Check mark “Let me choose one scaling level for all my displays” and then change it to “Smaller 100%”

Windows Screen Settings

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Why has my license expired?

When you purchase the SlideDog Pro annual subscription for the first time, you can use it for a year from the date of purchase, or for as long as you keep your subscription active.

If you choose to cancel your subscription, SlideDog will automatically revert from “Pro” to “Free” on the expiry date of your license.

SlideDog Forever
If you’ve previously purchased our discontinued SlideDog Forever license, the following applies to you:

Customers who purchased a SlideDog Pro Forever license earlier than 2017.01.01 were guaranteed updates until version 2.0.0. Customers who purchased the Forever license on 2017.01.01 or later are guaranteed updates until version 3.0.0.

If you purchased Slidedog Pro Forever earlier than 2017.01.01 and you want to continue using SlideDog Pro, you have two options:

Either purchase a new annual subscription (and get continuous updates) or follow this procedure to keep using SlideDog 1.9.18 (the latest release before 2.0.0) for as long as you want:

  1. Uninstall SlideDog from your computer if you are running a different version than 1.9.18.
  2. Download the 1.9.18 offline installer and install SlideDog 1.9.18 (don’t run SlideDog yet!)
  3. Disconnect your Wi-Fi or Internet connection, or put your computer in Flight Mode.
  4. While disconnected from the Internet, run SlideDog and go to “Settings” – “Preferences” – “General Settings” from the top menu. Turn off “Enable automatic updates”.
  5. Close SlideDog and re-connect your Wi-Fi or Internet connection / turn off Flight Mode.
  6. Restart SlideDog and enter your license code in the “License” – “Upgrade to Pro” top menu item.

SlideDog Pro will now keep functioning as before, but without downloading version 2.0.0 and above.

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I’m having trouble activating my SlideDog Pro license key

To activate SlidedDog Pro, you need to click “Upgrade to Pro” from the “License” top menu. Copy and paste your license key into the license field and click “Register License”. If this doesn’t work, you will usually get an error message telling you what is wrong. At the minimum an error code should be provided. Before contacting support, you should check the following:

  • Make sure the license key has the correct form (7 groups of 4 characters separated by dashes, like “ABCD-1234-EFGH-5678-IJKL-9101-9A9A”)
  • Make sure you are connected to the Internet and can reach our license key service provider; https://wyday.com/
  • Make sure you don’t have disabled network adapters. Enable them before trying to activate SlideDog, as described here: https://wyday.com/limelm/help/faq/#disabled-adapters


  • If you still can’t activate SlideDog, you can try to use the TurboActivate wizard. You find the “TurboActivate.exe” file in the SlideDog installation folder under “\Activation\Windows”. Run this file and try activating your license key. If you are unable to go online, you can generate an “activation request” XML file, send it to us at [email protected] and we’ll get back to you as fast as we can with an “activation response” XML file, that you can use in “TurboActivate.exe” to activate SlideDog on an offline computer.

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