slidedoghelp
Before you submit your request, see if someone has already answered your question in our community forum:

Go To Community Forums ›
File a support ticket:

What do you need help with?

Select your license type:

What’s your question, comment, or issue?

Your Email (required)

Enter the following code: captcha

SUPPORT & FAQ

Expand allClose all

1. General Information

What is SlideDog?

SlideDog presents your files seamlessly and professionally to the audience at meetings, events, sales presentations, conferences and lectures. It’s developed by the Norwegian company Preseria AS and enables you to seamlessly switch between various presentation files such as PowerPoints, PDFs, movies, images, web-pages, Prezis, and other documents.

SlideDog works as a launch pad for presentations. It detects what software you have installed on your computer and uses the best available programs to launch your different media. All this happens behind the scenes, and only using the SlideDog user-interface, making it seem like SlideDog itself is playing and switching between the PowerPoint, Prezi, PDF and movie files, when in fact the files are being played back by appropriate file-viewers. This way SlideDog can ensure perfect playback and seamless switching of presentation files while enabling you to control the different files through a common and user-friendly interface.

Permalink. Mark as helpful. 29

When will SlideDog support file type X and program Y?

Currently SlideDog supports a limited number of presentation formats and file viewers. We are continuously working to support more file types. If you miss a format that you think we should support, please contact us.

When deciding which file viewers to support and what software SlideDog will use to show a specific media format we mainly focus on choosing the file player that has the broadest range of file type support (See VLC’s list of supported formats). Other important factors are responsiveness and trustworthiness.
For example Adobe Reader might not be the fastest or smallest (in file size) PDF viewer out there, but it is king when it comes to supporting the different kinds of PDF files, including support for multimedia and 3D in PDF files.

However, we understand that people have strong preferences in the programs they use (for instance their default browser) and therefore we are working on broadening the support for viewers of specific file formats.

Permalink. Mark as helpful. 16

Will SlideDog work without an internet connection?

Yes

SlideDog works completely offline as long as you do not add online content to your playlists (Web pages, YouTube clips etc).

The Live Sharing and Web Remote features will not work without an internet connection.

Permalink. Mark as helpful. 28

When will a Mac version be available?

The development of the Mac OS X version of SlideDog has currently been put on hold. If you are interested in getting notified once this changes, click here.

Permalink. Mark as helpful. 24

2. Getting Started

How do I install/uninstall SlideDog on Windows?

Follow this step-by-step guide to install SlideDog on Windows Vista, 7, 8 and 10:

  1. Download the SlideDog installer from our download page.
  2. Alternatively, download the offline installer of SlideDog
  3. Start the installer. If Windows warns you about the file being downloaded from the internet, click “Run anyway”
  4. Follow the on-screen instructions. If SlideDog warns you about Aero not being enabled, you can either enable Aero (Vista, 7) or ignore the warning.
  5. Click “I Agree” if you agree to the Licence Agreement
  6. SlideDog is now installed in your local app-data folder.

You can start SlideDog by clicking the shortcut on your desktop.

Follow these steps to uninstall SlideDog:

  1. Click Start
  2. If on Windows 8 or 10 just start typing “Uninstall SlideDog”. If on 7 or Vista, navigate to Programs > SlideDog
  3. Click Uninstall SlideDog

SlideDog will be completely removed from your computer

Permalink. Mark as helpful. 13

What screen resolutions (on primary and secondary screen) do SlideDog support?

SlideDog supports all screen resolutions that are available on your operating system.

SlideDog does not consume significantly more resources when running presentations in high resolutions and should run fine on a resolution of 1920×1080 on the secondary screen when running SlideDog Pro. Go ahead and create presentations in HD!

Permalink. Mark as helpful. 7

Is there an offline installer of SlideDog available?

Yes,

We offer an Offline Installer of SlideDog that you can use to install SlideDog without being connected to the Internet.

Permalink. Mark as helpful. 27

Will my animations / transitions / videos / fonts / etc. display correctly in SlideDog?

Yes.

Since the task of showing the presentation files is entirely up to the software viewers installed on your PC, the result will be the same with or without SlideDog.

But on a general note, presentation files may not always act and look the same on different platforms and versions of presentation software. For example, a PPTX-file made with special effects only available in PowerPoint 2013 will not look the same when viewed in PowerPoint 2007.
You should always check your presentation files in advance on the computer you intend to use for your live presentation.

Another rule-of-thumb is that you should always embed external resources when possible. For instance, if you try to show a PowerPoint with non-standard fonts without embedding them or making sure they are installed on the target computer, independent of SlideDog the text might not be shown correctly. More information on embedding fonts can be found on PPTFAQs web pages

Permalink. Mark as helpful. 9

What file types, presentation formats and viewers does SlideDog support?

SlideDog supports the following file types and file viewers:

Media File types Supported viewers
PowerPoints .ppt, .pptx, .pptm, .pot, .potx, .potm, .pps,
.ppsx and .ppsm
Office PowerPoint 2007, 2010, 2013, 2016
or PowerPoint Viewer 2010
PDFs .pdf Adobe Reader / Adobe Acrobat X or XI
Prezis “Prezi.exe” (See note about Prezi-files at the bottom) – (included)
Videos .3g2, .3ga, .3gp, .3gpp, .avi, .divx, .dts,
.dv, .vid, .flv, .gfx, .m1v, .m2t, .m2ts,
.m2v, .m4p, .m4v, .mkv, .mlp, .mod, .mov,
.mp1, .mp2v, .mp4, .mp4v, .mpa, .mpe, .mpeg,
.mpeg1, .mpeg2, .mpeg4, .mpg, .mpv2, .mts, .mtv,
.nuv, .ram, .rec, .rm, .rv, .rmvb, .s3m,
.sdp, .spx, .vob, .w64, .3asf, .xa, .tac,
.ts, .wmv
VideoLan VLC
Images .jpeg, .jpg, .png – (included)
Web Pages (URLs) Any normal URL Google Chrome
Word files .doc, .docx Office Word 2007, 2010, 2013 or 2016
Excel files .xls, .xlsx, .xlsm Office Excel 2007, 2010, 2013 or 2016



A note about Prezi files:
To add Prezi files to the SlideDog playlist you first need to download an offline/portable version (comes in a .zip file) of your Prezi from the prezi.com website.
Then you need to extract the contents of the zip file into a folder. In that folder there will be a file named “Prezi.exe”. This is the file that you should add to your SlideDog playlist.
A video tutorial is available on how to use prezi files in SlideDog.

Important 1: If you’ve downloaded the offline Prezi more than 12 months ago, you need to re-download it from the prezi.com website.

Important 2: Before starting a Prezi in SlideDog, you need to close all open “Offline Prezi”-windows.

Permalink. Mark as helpful. 21

What software do I need to run SlideDog?

SlideDog runs best on Windows Vista, 7, 8 or 10 with Aero enabled.

How to enable Aero on Windows Vista
How to enable Aero on Windows 7

If you want to use certain file types in SlideDog, you need to have the correct viewers installed. You can get viewers for all file types supported by SlideDog for free:

Permalink. Mark as helpful. 10

Why do I need third-party software to run SlideDog?

To show your presentation files as accurate as possible, SlideDog uses the best file viewer programs available for the various file formats (PowerPoint is used to show PPT files, VLC is used to show videos, etc).

We could have made SlideDog to not rely on third-party software, but then we’d have to resort to conversion of all the presentation files into a standardized format. This process almost always leads to loss of quality. Transitions will sometimes be lost, animations won’t show up correctly and fonts may appear less crisp.

All the programs needed to run SlideDog are free. If you don’t need to show a specific format, you can skip installing the required software viewer for that format.

Permalink. Mark as helpful. 14

3. Creating and Using Playlists

Can I split a PowerPoint or PDF in SlideDog and insert movies in between?

No.

Not without manually splitting the .ppt or .pdf into two separate files.
We’re aware that this is a common problem and we’re working on a solution that solves this without splitting the slide deck into two files.

However, we do recommend you to try out the Web Remote as it makes it really easy to jump between different files and media without splitting them up. During your presentation, SlideDog will remember your slide positions even if you switch to other files.

Permalink. Mark as helpful. 16

Can I select the start and end time of a video file in a SlideDog playlist?

No.

Not without manually editing the video file.
A list of software that lets you do this is available at TechRadar

Permalink. Mark as helpful. 6

What happens if I add the same file twice or more in playlist?

They will be treated as separate files. If you advance on one playlist item, the other won’t be affected.

Permalink. Mark as helpful. 6

Is it possible to automatically advance / loop through the playlist?

Yes, but this is a Pro feature. Free users can try this feature for 15 minutes from within the app.

If you go to the “Settings” and “Preferences” menu, you can check “Advance Automatically” under the “General Settings” tab. SlideDog will then advance to the next slide or file automatically (will jump to the next file if at the last slide of a slide deck). Videos will be played until the end before jumping to the next item in the playlist.

To enable looping of the playlist, tick the box next to “Loop Continuously”. SlideDog will now jump back to the first file after completing the last file in the playlist. All files will be re-set and play from the first slide/page/frame.

loop

Permalink. Mark as helpful. 5

Can I embed SlideDog playlists in a website?

No.

SlideDog playlists needs SlideDog Free or Pro installed in order to play. In addition you’ll need the viewers of the different file types (i.e. Office PowerPoint or PowerPoint Viewer for .ppt/.pptx files).

A presentation publishing platform we can recommend is speakerdeck.com. It has a clean interface and is without ads.

Permalink. Mark as helpful. 6

4. Controlling Presentations

What are the keyboard shortcuts in SlideDog?

SlideDog only has a few keyboard shortcuts. In general you press “PgDn” or “Right Arrow” to go to the next slide or item in the playlist and “ESC” to unload the presentation files and exit the show.

Remember that you can still use the file viewers keyboard shortcuts when you are playing the files in SlideDog. For instance, PowerPoints keyboard shortcuts will also work in SlideDog. A list of links to the different file viewer shortcuts can be found below the table.

SlideDog keyboard shortcuts:

File Types Keyboard Shortcuts
All file types ESC – End Show
PowerPoint, PDF, Prezi PgDn, Right, Space – Next Step
PgUp, Left – Previous Step
Videos PgDn, Right – Next Item (in playlist)
Space – Play/Pause
Images PgDn, Right – Next Item (in playlist)
Web Pages (URLs) No keyboard shortcuts



File Viewers keyboard shortcuts:

Microsoft Office PowerPoint
Videolan VLC
Prezi (presenting shortcuts)
Adobe Reader/Acrobat

Permalink. Mark as helpful. 5

Can I control SlideDog with a Wireless Remote?

Yes.

You can use most standard presenter remotes, such as the Logitech Presenters. Most of these remotes work by simulating PageUp and PageDown keypresses on your PC, which is the next and previous slide keys for PowerPoint and also for SlideDog. So as long as your remote works with PowerPoint/Adobe Reader/etc. it should work with SlideDog.

Permalink. Mark as helpful. 17

5. Presentation Formats

When will SlideDog support file type X and program Y?

Currently SlideDog supports a limited number of presentation formats and file viewers. We are continuously working to support more file types. If you miss a format that you think we should support, please contact us.

When deciding which file viewers to support and what software SlideDog will use to show a specific media format we mainly focus on choosing the file player that has the broadest range of file type support (See VLC’s list of supported formats). Other important factors are responsiveness and trustworthiness.
For example Adobe Reader might not be the fastest or smallest (in file size) PDF viewer out there, but it is king when it comes to supporting the different kinds of PDF files, including support for multimedia and 3D in PDF files.

However, we understand that people have strong preferences in the programs they use (for instance their default browser) and therefore we are working on broadening the support for viewers of specific file formats.

Permalink. Mark as helpful. 16

Will my animations / transitions / videos / fonts / etc. display correctly in SlideDog?

Yes.

Since the task of showing the presentation files is entirely up to the software viewers installed on your PC, the result will be the same with or without SlideDog.

But on a general note, presentation files may not always act and look the same on different platforms and versions of presentation software. For example, a PPTX-file made with special effects only available in PowerPoint 2013 will not look the same when viewed in PowerPoint 2007.
You should always check your presentation files in advance on the computer you intend to use for your live presentation.

Another rule-of-thumb is that you should always embed external resources when possible. For instance, if you try to show a PowerPoint with non-standard fonts without embedding them or making sure they are installed on the target computer, independent of SlideDog the text might not be shown correctly. More information on embedding fonts can be found on PPTFAQs web pages

Permalink. Mark as helpful. 9

What file types, presentation formats and viewers does SlideDog support?

SlideDog supports the following file types and file viewers:

Media File types Supported viewers
PowerPoints .ppt, .pptx, .pptm, .pot, .potx, .potm, .pps,
.ppsx and .ppsm
Office PowerPoint 2007, 2010, 2013, 2016
or PowerPoint Viewer 2010
PDFs .pdf Adobe Reader / Adobe Acrobat X or XI
Prezis “Prezi.exe” (See note about Prezi-files at the bottom) – (included)
Videos .3g2, .3ga, .3gp, .3gpp, .avi, .divx, .dts,
.dv, .vid, .flv, .gfx, .m1v, .m2t, .m2ts,
.m2v, .m4p, .m4v, .mkv, .mlp, .mod, .mov,
.mp1, .mp2v, .mp4, .mp4v, .mpa, .mpe, .mpeg,
.mpeg1, .mpeg2, .mpeg4, .mpg, .mpv2, .mts, .mtv,
.nuv, .ram, .rec, .rm, .rv, .rmvb, .s3m,
.sdp, .spx, .vob, .w64, .3asf, .xa, .tac,
.ts, .wmv
VideoLan VLC
Images .jpeg, .jpg, .png – (included)
Web Pages (URLs) Any normal URL Google Chrome
Word files .doc, .docx Office Word 2007, 2010, 2013 or 2016
Excel files .xls, .xlsx, .xlsm Office Excel 2007, 2010, 2013 or 2016



A note about Prezi files:
To add Prezi files to the SlideDog playlist you first need to download an offline/portable version (comes in a .zip file) of your Prezi from the prezi.com website.
Then you need to extract the contents of the zip file into a folder. In that folder there will be a file named “Prezi.exe”. This is the file that you should add to your SlideDog playlist.
A video tutorial is available on how to use prezi files in SlideDog.

Important 1: If you’ve downloaded the offline Prezi more than 12 months ago, you need to re-download it from the prezi.com website.

Important 2: Before starting a Prezi in SlideDog, you need to close all open “Offline Prezi”-windows.

Permalink. Mark as helpful. 21

How can I use Prezi in SlideDog?

Multiple offline Prezis are natively supported in SlideDog.
To create a SlideDog show with Prezis in it follow these steps for each Prezi file you want to show:

  1. Download the offline portable version of your Prezi presentation and unzip it to a folder on your hard drive.
  2. Open the folder where you unzipped your Prezi presentation.
  3. Drag the “prezi-windows.exe” file into the SlideDog playlist.
  4. Close any open windows of offline Prezis (if you skip this step, SlideDog won’t be able to load the Prezis).
  5. Click “Start Show” and wait for the files to load (some Prezis takes a long time to load).

Important 1: If you experience problems adding Prezi presentations to your SlideDog playlist it might be because you are trying to add a Prezi packaged the “old” way.
Make sure you’ve downloaded the offline Prezi from the prezi.com website within the last six months. If unsure, download it again.

Important 2: Make sure you’ve closed all open windows of offline Prezis before trying to start a show in SlideDog that contains Prezi files.

Permalink. Mark as helpful. 13

6. Order and Payment

Is it possible to purchase one license of Pro and use that single license on my work PC and my personal PC?

No.

However, you can deactivate your license from the “License” top menu and then reactivate it on another PC. You can also buy a SlideDog license with more than one activation. This allows you to have SlideDog Pro installed on your home and office PC at the same time.

Permalink. Mark as helpful. 13

SlideDog Pro is not what I expected. Can I have a refund?

Yes.

We offer a 30-day money back guarantee, which should be plenty of time to make up your mind about the product. Use the contact form to the right and send us a message if you aren’t happy with your purchase.

Permalink. Mark as helpful. 10

Can I transfer my SlideDog Pro licence from one PC to another?

Yes.

To do this you must first deactivate the license on the computer you wish to remove it from. This can be accomplished in four small steps:

  1. Start SlideDog
  2. Click on the “License” top menu item
  3. Click “Deactivate License”
  4. Click “Continue” When the “License Deactivation” dialog box appears

SlideDog is now reverted to the free version and you can activate your license on another computer.

Permalink. Mark as helpful. 12

Will I receive free upgrades and premium support as a Pro user?

Yes.

You will receive free upgrades and premium support (guaranteed answer from our support team) as long as your subscription period is active. If you do not renew your license after the subscription period, you can still keep using the Free version.

Permalink. Mark as helpful. 10

Can I buy a Pro license using Bitcoins?

Yes!

You can buy a SlideDog Pro Annual license with Bitcoins by using the form below.
Make sure you enter your email correctly, as your license key will be sent to this address within a few minutes after payment is completed.

Your Email (required)

Permalink. Mark as helpful. 2

How do I cancel my monthly subscription?

To cancel your monthly subscription of SlideDog you must click the link contained in the email you received when you first made your order. This link is also found in each of the monthly renewal notification emails.

Search your inbox for “SlideDog PRO Monthly License” and you should find at least one mail. The link you need to click to confirm that you want to cancel your subscription looks like this: https://sites.fastspring.com/preseria/order/s/PREXXXXXX-XXXX-XXXXXX

If you’re still having trouble unsubscribing, please contact us.

Permalink. Mark as helpful. 7

Where do I enter my SlideDog Pro license key?

You’ll need to be connected to the Internet when activating your license key.

Follow these steps to get started with SlideDog Pro:

  1. If you have not installed SlideDog already, download it from our download page
  2. Start SlideDog by clicking the shortcut on your desktop
  3. Click “Upgrade to Pro” from the “License” top menu
  4. Copy and paste your license key into the license field and click “Register License”

Permalink. Mark as helpful. 14

How do I order the Pro version of SlideDog?

You can order a Pro license by visiting the SlideDog store.

Your payment will be processed immediately and you’ll receive your license key by e-mail within a couple of minutes.

Start SlideDog and activate the license from within the application.

Permalink. Mark as helpful. 6

How do I reset my license key?

If you for some reason are unable to deactivate your license key in order to install SlideDog on a new computer, you can use the form below to reset the key:

License Key:

Verify that you are human:

Permalink. Mark as helpful. 10

7. Pro Features

Is it possible to purchase one license of Pro and use that single license on my work PC and my personal PC?

No.

However, you can deactivate your license from the “License” top menu and then reactivate it on another PC. You can also buy a SlideDog license with more than one activation. This allows you to have SlideDog Pro installed on your home and office PC at the same time.

Permalink. Mark as helpful. 13

Is it possible to automatically advance / loop through the playlist?

Yes, but this is a Pro feature. Free users can try this feature for 15 minutes from within the app.

If you go to the “Settings” and “Preferences” menu, you can check “Advance Automatically” under the “General Settings” tab. SlideDog will then advance to the next slide or file automatically (will jump to the next file if at the last slide of a slide deck). Videos will be played until the end before jumping to the next item in the playlist.

To enable looping of the playlist, tick the box next to “Loop Continuously”. SlideDog will now jump back to the first file after completing the last file in the playlist. All files will be re-set and play from the first slide/page/frame.

loop

Permalink. Mark as helpful. 5

How do I enable Presenter View (two screen / extended desktop mode) in SlideDog?

Follow these steps to enable Presenter View in SlideDog

  1. Connect your PC to an external display or projector
  2. Enable “Extended Desktop” mode*
  3. Start SlideDog Pro
  4. SlideDog will detect your secondary screen and automatically set itself to two-screen mode

On Windows 7, 8 or 10 this can be achieved by pressing WindowsButton+P and selecting “Extend” from the pop up menu.

To enable extended desktop mode in Windows Vista, Microsoft has a nice guide

Permalink. Mark as helpful. 6

Will I receive free upgrades and premium support as a Pro user?

Yes.

You will receive free upgrades and premium support (guaranteed answer from our support team) as long as your subscription period is active. If you do not renew your license after the subscription period, you can still keep using the Free version.

Permalink. Mark as helpful. 10

8. Troubleshooting

My PowerPoint and PDF files won’t go into fullscreen!

There are several possible reasons why this might happen. The most common reason is that the Windows screen scaling or DPI setting is set above 100%. This causes the operating system to wrongfully report a lower screen resolution to SlideDog. To correct this issue you need to set the scaling back to 100% as illustrated in the image below.

Follow these steps:

  1. Open up Control Panel
  2. Type “Display”, click on Display
  3. Check mark “Let me choose one scaling level for all my displays” and then change it to “Smaller 100%”

Windows Screen Settings

Permalink. Mark as helpful. 10